CANCELLATIONS, RESCHEDULING AND NO SHOWS

Cancellations

We are a small beauty salon and during busy times our appointment dairy can be limited. In order to provide you and other clients with excellent customer service and access to appointments during peak times, we have a firm 48 hour cancellation policy.

A full 48 hours notice of any change to the appointment time or date is required otherwise there will be a charge of 30% of the total service cost. If less than 48 hours there will be a charge of 100% of the total service cost. If you have pre-paid it will be deducted from your session.

Reschedules

If you need to cancel your appointment (PLEASE NOTE: This includes rescheduling your appointment) please call us or msg us on 07492495903 . If you are cancelling outside of salon operating hours – you may cancel by email makeupismyidentity@gmail.com and should be followed up by a telephone call during salon operating hours. Since we turn away other clients to hold your reservation, any cancellations with less than 48 hours notice will result in full charges on your credit card (or the equivalent deduction from gift certificates or sessions).

As we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with the salon (verbal or written) forms a legally binding contract.

Groups of 3 or more people require 72 hours cancellation notice. Absolutely no exceptions can be made to our cancellation policy because we often schedule and pay therapists to come in especially for your appointment.

DEPOSITS

We require a 30% deposit for every new treatment booked. This deposit will be used as part payment towards your service and is fully non refundable in case of non-attendance.
Our cancellation policy is strictly 48 hours for all customers. If we don’t receive 48 hours notice to rescheduale your appointment then unfortunately, your deposit is non-refundable.
We completely understand that things can happen at the last minute and can assure you that we will be sympathetic in certain circumstances.
Regrettably, we have had to put these measures in place because of the sheer volume of non-arrivals we have had, which in turn costs the salon hundreds of pounds per month.

REFUND POLICY AND SERVICES

All our treatments are carried out by qualified therapists. If you have had a treatment that you are unsatisfied with please contact the salon immediately and speak to the manager. We cannot give refunds on any treatments but we will look into your concerns immediately and do what is required to keep you happy.

Our products are sold as brand new and for personal use only. We cannot give refunds on any products sold to due to personal hygiene and health and safety reasons.

SKIN TEST POLICY

Skin test is required 24 hours before some treatments.

ARRIVAL TIMES

Please arrive 15 minutes early for your treatment. This will give you plenty of time to check in, take a seat in at our comfortable reception area, fill out any necessary consultation forms and enjoy tea, coffee or choice of any herbal tea at reception. Arriving late will mean deducting precious treatment minutes as each session will be finished exactly on time as a courtesy to the next client.

Late arrivals

We fully understand that sometimes being late is outside of your control. Allow plenty of time for travel and to park your car. We will always do our best to accommodate late arrivals (within 15 minutes after your appointment) by performing the most complete treatment possible in the time remaining. Unfortunately, arriving 15 minutes after the scheduled time of your appointment will result in less treatment length without the opportunity to reschedule. If you have a gift card and do not show up for your treatment or cancel 48 hours before your treatment time, you will forfeit your gift card.

We recommend that you plan ahead for your visit to our beauty salon. We will be happy to answer any questions you may have about our location, parking, local buses and stations etc.