Personal data we may collect about you
Personal data we may collect about you:
Your contact details – such as name, address, email, telephone, mobile phone. We obtain this information directly from you (e.g. when you complete our online form , consultation form or contact us directly or indirectly).
Your registered user details and history – such as username, password, and details of products or services purchased, device information, usage history, installation/support/service history, usage data, location data, IP address. We obtain this information directly from you (e.g. when you become a registered user) and from your use of our products and services.
Your preferences - such as whether or not you want to receive marketing communications.
Your activities on this website – such as how many times you visit, which pages you go to, traffic data, location data and the originating domain name of your internet service provider ( known as cookies)
Our Services are not permitted to children under 18 years of age. No one under age 18 should provide any Personal Information to us through any of our Services. We do not knowingly collect Personal Information from children under 18. Parents and guardians should supervise their children's activities at all times.
Purposes for which we may use your personal data
We may use your personal data for any of the following purposes:
providing products and services to you – including account administration and management, managing customer relations, billing and payment administration, fraud detection and prevention, handling complaints and enquiries.
marketing and profiling – including managing our customers’ preferences and carrying out market research, statistical analysis and behavioural analysis to help improve our products and services, tailor our marketing communications and enhance customer satisfaction.
Disclosures of your personal data
How long we keep your personal data
We will normally keep your personal data for as long as you remain a customer of ours and thereafter for a period of seven years. If, after this point, we have not exchanged any communications, we will delete your data in accordance with our retention policy.
How to turn off cookies
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted.
If you provide us with your details and ask us to notify you of products and services that may be of interest to you, or sign up to a newsletter, or participate in any other promotional event, you consent to our contacting you by email, telephone, SMS and/or post for these purposes.
Similarly, when you become a registered user of our products and services, we make sure you are kept up to date with product and service related communications, including our newsletter. Emails that we send to you for marketing purposes may be tracked to ensure that the messages have been received and and responses recorded. We will not track non marketing emails.
In either case, you can opt out of receiving these messages at any time, including by clicking on the unsubscribe link included in our emails.
If you unsubscribe, please note it may take up to one month for your changes to be implemented and for communications to cease.
You have the right to:
Access your personal data – you have the right to receive a copy of the personal data we hold about you. We will require the request to be in writing, accompanied by proof of identity. This will ensure we only provide data to the correct person.
Withdraw your consent to direct marketing – you can exercise your right to withdraw consent to marketing at any time by contacting us or by clicking on the unsubscribe link in an email we have sent you.
Rectification – if you think any of the personal data we hold about you is inaccurate, you can ask us to correct it. Simply contact us and include your name, address and/or email address to help us ensure we accept amendments only from the correct person.
Personal data on our systems are only accessible by appropriately trained staff who need to access your personal data as part of their job. All access is tracked through individual login credentials and audit trails.
We only use third party service providers where we are satisfied that the security they provide for your personal data is at least as protective as the security we use ourselves.
Social Media Features and Framed Pages:
Our Services include certain Social Media features and widgets, single sign on features, such as the “Facebook Connect” or “Google Sign-in”, the “Facebook Like” button, the “Share this” button or other interactive mini-programs (“Social Media Features”).These Social Media Features may collect information such as your IP address or which page you are visiting on our Website, and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third party or hosted directly on our Services. Your interactions with these third parties’ Social Media Features are governed by their policies and not ours.
In addition, our Services may enable you to share your Personal Information with third parties directly, such as via page framing techniques to serve content to or from Third Party Services or other parties, while preserving the look and feel of our Website and Services (“Frames”). Please be aware that if you choose to interact or share any Personal Information via such Frames, you are in fact providing it to these third parties and not to us, and such interactions and sharing too are governed by such third parties’ policies and not ours.